Refund & Cancellation Policy

Last updated: 28 June 2026

EduAlert Premium subscriptions are digital services. Subscriptions are generally non-refundable except where required by applicable law.

1. No refunds once activated
• Digital subscriptions are NON-REFUNDABLE once activated, except where required under applicable consumer-protection law.

2. Exceptions (eligible for refund)
• Verified activation failure (you were charged but Premium was not enabled within 48 hours).
• Duplicate accidental charge for the same period.
• Statutory consumer protection rights under applicable Indian law.

3. How to request a refund
• Email edualert.connect@gmail.com within 7 days of the charge.
• Include: registered mobile number, payment ID from Google Play, and reason.

4. Processing time
• Eligible refunds are credited back to the original payment method within 7-10 business days.

5. Chargebacks
• Filing a chargeback without first contacting support may result in account suspension.

6. Cancellation
• There is no auto-renewal to cancel. Premium simply expires at the end of the 1-year term. Renew manually if you want to continue.